Microsoft windows 11 view all (1) category: I have stopped and restarted the print queue services on my pc, as well as rebooted the pc and cycled the printer on & off nothing seems to help The display should show the home screen or current status
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Go to the devices and printers settings on your computer
Find your hp officejet pro 6968
Restart the print spooler service stop the print spooler Press windows + r, type services.msc, and press enter Scroll down and locate print spooler. This issue is usually caused by a stalled print spooler or corrupted print job files
Clear the print queue option 1 Use hp smart’s diagnose & fix tool (recommended) Sometimes, print jobs can get stuck in the print queue, causing the printer to pause Open the print queue on your computer and cancel any pending print jobs
Ensure that the printer is set to online mode and not set to offline or paused in the printer settings on your computer.
Search for printers & scanners in the windows taskbar, select your printer, and then choose open print queue Locate the print job that is stuck in the queue. A policy is in effect on your computer which prevents you from connecting to this print queue turned out to be a print spooler security update kb3170455 uninstalling this update fixed the issue Cancel any stuck print jobs and try printing again
Clear the print spooler the print spooler is responsible for managing print jobs and clearing it may resolve any issues Find print spooler in the list of services When printing a document the document is submitted, it shows up in the print queue, but never prints
