Learn how you can use the free microsoft authenticator app to sign in to all your accounts without using a password. After that, contact support or go to the microsoft authenticator app forum and explain the problem you're seeing and the steps you tried. When app lock is enabled, you'll be asked to authenticate using your device pin or biometric every time you open authenticator
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You can use authenticator to sign in to your microsoft personal, work, school or other accounts.
Learn how to use azure authenticator with microsoft 365
