The tips are listed in order, so start with the first one, see if that helps, and then continue to the next one if it doesn’t. Here's how you can troubleshoot and try to fix the sound issue on your laptop If updating doesn’t help, choose uninstall device (check “delete the driver software” if available), then restart your pc.
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This can prevent issues with the default usb audio driver being used instead
Ensure that your windows is up to date, as updates may include fixes for audio issues
If these steps do not resolve the issue, you may need to collect logs and report the problem using the feedback hub for further assistance. Ensure that your windows is fully updated, as updates can fix bugs related to audio issues If none of these steps resolve the issue, it may be necessary to consider hardware problems or seek further assistance from microsoft support. Windows should automatically reinstall the driver
Sometimes, windows updates can fix underlying issues Go to settings > update & security > troubleshoot > additional troubleshooters and select playing audio. Select troubleshoot sound problems, follow the onscreen instructions Use an older driver or uninstalling then reinstalling the driver
Press the windows key + x and select device manager
Expand sound, video, and game controllers Jonathan deives 56,590 • independent advisor aug 26, 2025, 8:58 am press windows key + r and type mmsys.cpl see if any sound device appears and which one is set as default Also click on the start menu and type msinfo32 open system information take a screenshot and upload it here, this will help find the audio driver for your system model Run the windows troubleshooter by typing troubleshoot in the windows search bar, selecting troubleshoot settings, and running the troubleshooter for playing audio.
Resolves an issue that occurs when you are playing audio whose source is a system that uses a displayport or hdmi monitor Learn the cause of the audio services not responding error and how to troubleshoot it in windows 10 version 1703.
