All fields required unless marked optional If your order is being returned to the warehouse, use the online support hub to submit a claim by entering your order details and describing the issue A valid phone number is required in the event the shipping partner needs to make arrangements for delivery
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This phone number may also be used if there are questions or concerns with the order.
All return/exchange shipping fees are the customer's responsibility unless it is determined the product purchased may have a defect.
You can easily buy candles online by browsing our collections and adding your favorites to the cart As a trusted online candle store, we offer a secure checkout and fast shipping. Typically, you can return candles within a set period, often 30 days, for a full refund or exchange The candle should be unused and in its original packaging unless it arrived damaged.
To initiate a return please use our customer portal here We will confirm receipt of your request and the returned item, and notify you if your refund is approved. Yankee candle regrets that it cannot respond to requests for information from students for school projects from grade school to graduate school. My order was returned, but i did not ask for it, what do i do
