Press windows + r, type services.msc, and press enter Check the printer queue & connection if printing is stuck, clear the print queue Scroll down and locate print spooler.
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Restart the printer and computer power cycle both your printer and computer to refresh the system
Turn off the printer, wait 30 seconds, and turn it back on
Restart your computer as well Check printer queue sometimes, print jobs may get stuck in the queue On your computer, go to control panel > devices and printers (windows) Ensure that the printer itself is turned on and ready
The display should show the home screen or current status Go to the devices and printers settings on your computer Find your hp officejet pro 6968 This issue is usually caused by a stalled print spooler or corrupted print job files
Clear the print queue option 1
Use hp smart’s diagnose & fix tool (recommended) Document stuck in printer queue I turned on my printer and its connected to my wifi A policy is in effect on your computer which prevents you from connecting to this print queue turned out to be a print spooler security update kb3170455 uninstalling this update fixed the issue
Restart the printer turn off the printer and unplug it from the power source Wait about 60 seconds, then plug it back in and turn it on
