On this tab you can see what your current store status is, as well as additional information based upon the status of your store. Try using the search feature at the top of the help site Doordash will attempt to contact the store up to three (3) times
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If the store answers, it can indicate whether the store is open (by pressing “1”) or closed (by pressing “2”).
If you want to update your store details, such as menu, store hours, address, and giving employees account access, the quickest way is through the merchant portal.
For merchants who aren’t partnered with doordash You can submit a request to the doordash menu team by accessing the appropriate menu update form below for any store hour updates, closing store (s) temporarily, updating menu (s), updating the tax rate, or any other issues. Here you see what is going on. Temporary deactivations can happen when doordash can’t reach your tablet or pos system
Learn how to keep your store open, fix common issues in minutes, and avoid future pauses. To reach doordash merchant support quickly, you can contact doordash through email, the merchant portal, or by phone and make sure to have your store id and other necessary information on hand. Doordash merchants, find help here! Doordash merchant support merchant faqs follow the links below for articles on frequently asked questions
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