If you have booked with us via qantas.com, you can request a refund or flight credit for your flight booking via manage booking and selecting the cancel/voucher button, (before cancelling your booking check the fare conditions applicable to your fare type including refund and cancellations information, to find out more. Visit delayed, lost or damaged baggage for information on who to contact and how to report it Find answers to your manage booking questions
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From seat selection, change flights, upgrade flights, meal selection and more.
If your flight reward booking includes travel with a service dog, or for unaccompanied minors or passengers requiring special assistance
Call your local qantas office after you’ve made your booking online to ensure that all relevant information can be added to your booking A reward assistance fee may apply. How can i contact the qantas frequent flyer service centre You can do most things online to avoid waiting on hold
Here are some recommended links for the most common frequent flyer activities Update your membership details and preferences at my profile view your points activity statement claim missing qantas points and status credits for flights Frequent flyer what happens to my qantas points and status credits if my flight (s) are disrupted Frequent flyer loyalty bonus qantas marketplace refunds and replacements countries/territories you can book from for commercial and classic flight reward bookings using desktop.
You can view your booking online before travel at manage booking by entering your booking reference and last name
If you booked directly with qantas your booking reference will not include numbers zero (0) or one (1) Once you’ve retrieved your booking, you can If you have special requirements or need assistance during your journey, here are all the options available to you Dietary requirements and sporting equipment
Check the latest information on dietary required meals for selected services for qantas flights, you can indicate dietary and sporting equipment requirements online through manage booking after entering your booking reference and last. If your baggage isn't available on arrival and we haven’t contacted you, please submit a report so we can start tracing your baggage There are time limits for lodging a delayed baggage report
