Understand the crucial distinction between expressing a protected opinion and making a false factual claim when writing a negative online review. Defamation can be in the form of libel or slander, and it can be bad for any business This detailed guide covers what defamation looks like in a review, how to distinguish protected opinion from false accusations, and what legal and procedural steps you can take to restore your reputation.
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Some online reviews go beyond negative feedback and cross the line into defamation
These reviews contain false statements of fact that could seriously damage a business’s reputation or bottom line.
Negative reviews can alert consumers of issues, and alert business owners on areas they need to improve However, significant litigation has arisen over negative reviews that business owners claim to be defamatory. Defamation is a legal claim that allows individuals or businesses to recover damages for harm caused to their reputation by false statements Defamation can be either spoken (slander) or written (libel)
Online reviews typically fall under libel because they are written and published. Making unsubstantiated claims about a company’s practices or exaggerating a situation can constitute defamation, especially if the review writer has an intention to harm the business. Online reviews can qualify as defamation if they contain fabricated experiences or misleading statements presented as facts rather than opinions Elizabeth price foley, mark i
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